Patient Information

What to Expect at a Veterinary Appointment

Understanding what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

At All Bay Animal Hospital, we strive to exceed pet owners’ expectations by offering high-quality medicine and surgical care, delivered with compassion and expertise, utilizing the latest in veterinary equipment, techniques, and medicines to allow us to protect and strengthen the priceless bond that exists between each pet and their owner.

We take pride in working together to provide the very best care for pets in Concord and across the East Bay area.

Our hospital goal is to provide an enjoyable environment promoting education, challenging work, and respect. Accomplishing these goals helps to ensure our success and allows us to always be here when your pet needs us.

Hospital FAQs

If you have never been to our Concord veterinary hospital before, you are bound to have questions.

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  Yes, we are proud to offer financing options with an easy application process that will give you results in minutes.

  Learn More

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If for any reason you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.