In order to better serve you and your “pawsome” family, we want to share important policies effective

November 1, 2021.

Safety Policy

Due to the pandemic and continuous rise in COVID-19 cases, we will continue to provide curbside service until we are safely able to reopen by following the CDC’s recommended social distancing guidelines. We apologize for any inconvenience this may cause. We are looking forward to reopening and interacting with you and your family as soon as possible.

If you or any person in your household is sick with a fever, cough, sore throat, nausea, headache, or chills, we ask that you have someone else bring your pet to the visit or reschedule for 14 days. If you suspect that you have been in contact with a person that has symptoms of COVID-19 within the last 14 days, we ask that you reschedule or have someone else bring your pet as well. Thank you for your understanding.

If your pet is coughing, has diarrhea, is vomiting, or is lethargic, please notify us prior to your arrival. A member of our team will assist your pet directly into an examination room to prevent the possible spread of contagious diseases to other pets.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by scheduled appointments only. We appreciate your understanding that occasionally some appointments may take a bit longer than others. We make a sincere attempt to see each patient on time. If there is a wait when you visit our hospital, we want to thank you in advance for your patience and understanding.

For your convenience as an established client, if you feel that your pet needs to be examined and we are booked for the day, you may be able to drop-off your pet for the day so that our doctor can examine when time permits. Please call ahead for availability if you are interested in this option. Additional fees apply.

Appointment and Cancellation Policies Effective November 1st, 2021:

A deposit equal to an examination fee is required to schedule an appointment. If you cancel the appointment a minimum of 24 hours in advance, then the deposit will be refunded. If you reschedule the appointment 24 hours in advance, then your deposit will remain on file and be applied toward your next invoice. If you do not cancel/reschedule an appointment in advance or do not show for your appointment on time, your deposit will NOT be refunded. We will require another deposit to book a different appointment. If you arrive 15 minutes past your pet’s scheduled appointment time, we will need to reschedule the appointment and your deposit will not be refunded. We appreciate your understanding and support while we work to implement new policies to accommodate an increased demand for veterinary care. Our goal is to maintain appointment availability to best serve our patients in need of  appointments.

Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, a new surrounding and other pets. All dogs must be on a leash and properly controlled while waiting to be seen.  All cats must be presented in an appropriate cat carrier. It is for your pet’s safety as well as the safety of other pets in the hospital.

Please arrive 10 minutes before your scheduled appointment time. When you arrive, please call to check in. Let us know if you are in the front or back of the hospital and whether you are in your vehicle or standing by the door. This information helps us to locate you faster. Please make sure that you give us the best phone number so our doctors can call you promptly to discuss details from your pet’s examination. If you haven’t received a call within 30 minutes of your scheduled appointment then please call us and we will apply a $40.00 credit to your invoice for the inconvenience.

Please remember to wear a face mask while interacting with our staff. Any medical records or other necessary information will be collected and updated. Be prepared to remove the collar, leash and any pet clothing. The technician will apply a slip leash before walking your pet inside.

If you need help carrying an animal into the hospital, please call and ask a member of our team for assistance upon arrival.

Financial Policy

All fees are due when services are rendered.  For surgical procedures, there is a 50% deposit required to secure your surgery time with the doctor. This deposit is non-refundable. If rescheduled a minimum of 2 days prior to your pet’s surgery day, we will carry over the deposit to that day. We accept Visa, MasterCard, Discover, American Express, debit cards and Care Credit. We are not accepting cash at this time. We do not provide payment plans, but we do offer CareCredit and Scratchpay as other payment options.

What is CareCredit?

CareCredit is a healthcare credit card designed for your health, and wellness needs. It’s a way to pay for the costs of many treatments and procedures and allows you to make convenient monthly payments. CareCredit is accepted at over 200,000 providers nationwide for LASIK and Vision Care, Cosmetic and Dermatology Procedures, Dentistry, Veterinary, Hearing Care and other specialties.

What can you use a CareCredit credit card for?

Your CareCredit credit card can be used at over 200,000 locations nationwide for a variety of healthcare services including LASIK, veterinary, dentistry, cosmetic surgery, hearing care and more. Once you have CareCredit you can use it over and over (subject to credit approval) for you, your family, and even your pets – without reapplying, as long as you have available credit. Please visit our locator for the locations you can use your CareCredit credit card. To apply for Care Credit, click here: https://carecredit.com/apply/

What is Scratchpay?

Scratchpay provides pet parents with simple friendly payment plans.

    • Scratchpay isn’t a credit card. Finding your payment plan will NOT affect your credit score.
    • We approve more pet parents, with affordable rates as low as 0% APR.
    • No hidden fees. No prepayment penalty. No deferred interest. No surprises.

No hidden fees. No prepayment penalty. No deferred interest. No surprises.
To apply for Scratchpay, click here: https://scratchpay.com/

Prescription Policy

All doctors, including veterinarians, cannot sell a prescription product without being familiar with their patients first. For veterinarians it is called establishing the veterinary-client-patient relationship (VCPR). Per the American Veterinary Medical Association (AVMA), the VCPR applies to all veterinarians and to all species of animals. Therefore, we must examine and evaluate your pet prior to selling or prescribing medication.

Sometimes this evaluation requires certain lab tests to be performed. The long-term use of any drug can also have complications, for example liver or kidney disease. These conditions need to be monitored so that therapies can be modified as needed. By establishing a relationship with us, we are partnering with you to ensure the best health and welfare of your pet.

Please do not wait until the last minute to call for your refill, as we may not be able to accommodate your request as quickly as your pet needs. Please allow at least 72 hours for refills. However, it is best to call at least 7 days in advance of your pet’s medication running out. Some prescriptions are not kept in stock or are special order medications that require additional time for delivery.

Rabies Vaccine Policy

CA law requires that your dog be vaccinated against Rabies after 12 weeks of age, and that the vaccine stays current for the duration of the pet’s life. We do abide by this law and, permitting that your pet is healthy, will require your pet to be up-to-date, or be brought up-to-date with the Rabies vaccine while visiting our hospital.

We are dedicated to serving your “pawsome” family and enjoy providing excellent care. Please call 925-687-7346 to schedule your pet’s appointment today. We look forward to seeing you soon!